Our story

As Aspire Counseling Services grew, so did the need for more efficient processes. In 2022, Aspire established a dedicated billing department. Without a dedicated billing team, our billing experiences looked very similar to what our clients now describe—we were losing revenue due to denied claims with no time to follow up with insurance companies, clients weren’t paying copays, and third-party payers failed to respond to requests.

The development of our billing and credentialing systems has improved the billing process and elevated the client and clinician experiences.

A few of the results from this new dedicated billing department are:

• Outstanding balances have been resolved with clients and insurance payers.

• Communication and collaboration has improved among all team members within the practice.

• Billers are better trained in the utilization of tools and features that produce better outcomes.

• Clients and clinicians have gained greater clarity and trust in the billing process.

• Practice owners have experienced greater relief knowing that billing is no longer a source of stress and frustration.

In 2023, Aspire Billing Services expanded to offer full-service contracts to independent practitioners.